Privacy Policy

1. Introduction

MENTOR Learning, Inc. ("MENTOR," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service. By accessing or using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

Personal Information

Personal information is information that identifies you as an individual or relates to an identifiable individual. We may collect the following types of personal information:

• Account Information: When you register for an account, we collect your name, email address, password, and other information you provide during the registration process.
• Profile Information: Information you provide in your user profile, such as your photo, biography, educational background, and professional experience.
• Payment Information: If you purchase a subscription, we collect payment information, such as your credit card number and billing address. This information is processed by our payment processors, and we do not store complete credit card information on our servers.
• Communications: Information you provide when you contact us, such as through our contact forms, email, or customer support.

Learning Data

We collect information about your learning activities and progress, including:

• Courses you enroll in and complete
• Quiz and assessment results
• Time spent on learning activities
• Interactions with course content
• Notes and annotations you create
• Preferences and learning patterns

Usage Information

We automatically collect certain information about your device and how you interact with the Service, including:

• IP address
• Device information (such as your operating system, browser type, and device type)
• Log information (such as access times, pages viewed, and referring website addresses)
• Location information (such as general location based on IP address)
• Usage patterns and preferences

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of the Service. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving the Service

• To provide you with access to the Service and fulfill our contractual obligations to you
• To personalize your learning experience based on your preferences, learning patterns, and progress
• To process transactions and manage your account
• To respond to your inquiries and provide customer support
• To improve and develop the Service and create new features and functionality
• To understand how users interact with the Service and analyze usage patterns

Communications

• To communicate with you about your account, the Service, and updates
• To send you technical notices, security alerts, and administrative messages
• To provide you with information about courses, features, or services that may interest you, subject to your communication preferences

Security and Compliance

• To protect the security and integrity of the Service
• To detect, prevent, and address fraud, unauthorized access, and other illegal activities
• To enforce our Terms of Service and other policies
• To comply with legal obligations and respond to legal requests

Research and Analytics

• To conduct research and analytics to improve educational outcomes
• To develop and improve our AI algorithms and learning models
• To generate aggregated, non-identifying insights about how users interact with the Service

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, email delivery, and auditing. These service providers are contractually obligated to use your information only for the purpose of providing services to us and to maintain the confidentiality and security of your information.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to protect our rights, privacy, safety, or property, or that of our users or others.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Aggregated or De-identified Information

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

5. Your Choices and Rights

You have certain choices and rights regarding your information:

Account Information

You can update your account information at any time by accessing your account settings. If you need assistance, please contact us.

Communication Preferences

You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Cookies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Service.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Children's Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe that we might have any information from or about a child under 13, please contact us.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

MENTOR Learning, Inc.
123 Learning Avenue
San Francisco, CA 94105
Email: privacy@mentorlearning.com